We value your privacy very highly. Please read this Privacy Policy carefully before using the https://icryocanada.com/ website or app operated by iCRYO Canada (collectively, the "Website"), ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you, either through our Website or at one of our locations.
Your access to and use of the Website is conditional upon your acceptance of this Privacy . This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website or when you provide us with your information at one of our locations, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website or, if you provided your information at one of our locations, we may not be able to provide you with the services that you have requested.
What information we collect, where we get this information, and how we use this information
We collect any and all information that you enter on this Website. We collect the following information about you through this Website:
Category of information
Specific pieces of information
Where we get this information
How we use this information
Identifying and contact information
- Name
- Postal/shipping address
- Billing address
- Phone number
- IP address
- Email address
- Information submitted by the consumer;
- Tracking pixels.
- Website analytics;
- Enforcing our Terms of Service;
- Marketing and advertising to the customer;
- Participation in surveys and contests;
- Processing orders placed through the Website;
- Performing services ordered through the Website;
- Providing customer service;
- Resolving disputes between us and our customers;
- Verifying customer information;
- Administering customer’s file.
When you visit one of our locations, we collect from you the following information:
Category of information
Specific pieces of information
Where we get this information
How we use this information
Identifying and contact information
- Name
- Postal/shipping address
- Billing address
- Phone number
- IP address
- Email address
- Information submitted by the consumer
- Enforcing our User Agreement;
- Marketing and advertising to the customer;
- Participation in surveys and contests;
- Performing services ordered by the consumer;
- Processing payments;
- Providing customer service;
- Resolving disputes between us and our customers;
- Verifying customer information;
- Administering customer’s file.
Medical information
- Date of Birth
- Gender
- Height/Weight
- Medical history
- Medications taken
- Changes in health
- Treatment areas of body
- Emergency contract (including phone number and relationship to customer)
- Information submitted by the consumer
- Assessing appropriateness of treatment and treatment options;
- Providing requested services to the consumer;
- Contacting emergency contact.
Payment information
- Payment card number
- Expiry date
- CVV
- Information submitted by the consumer
- Processing payments for services;
- Administering customer’s file;
- Enforcing our User Agreement;
- Resolving disputes between us and our customers.
With whom we share your personal information
We may disclose your personal information to our affiliates who may use it for the purposes described above. We may disclose your personal information to the counterparties to any sale or other fundamental transaction affecting our business, along with their professional advisors. In such cases, all recipients will be required to comply with strict confidentiality and use restrictions. However, e do not otherwise share your personal information with any third parties.
How we protect your information
We have implemented the following measures to protect and safeguard your personal information that we receive through this Website:
- Limiting the amount of personal information that we collect to strictly necessary only;
- Using SSL or other secure connection technologies when receiving or sending personal information beyond internal networks;
- Destroying the personal information that we no longer need;
- Performing regular risk assessments;
- Mitigating risks by following a risk treatment plan;
- Having comprehensive security policies and procedures;
- Screening all employees with access to personal information;
- Training our employees on our privacy obligations;
- Encrypting laptops, USBs and other portable media;
- Implementing and monitoring intrusion prevention and detection systems;
- Maintaining up-to-date software and safeguards;
- Performing regular due diligence of vendors;
- Implementing physical security measures;
- Physically and/or logically separating systems containing personal information from public networks such as the internet.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects information through the use of cookies and may use cookies for reasons including, but not limited to:
- Analyzing our Website traffic;
- Analyzing your interactions with advertisements;
- Identifying if you are signed in to the Website;
- Testing content on the Website;
- Storing information about your preferences;
- Recognizing when you return to the Website.
Our Website also uses cookies from Google and Meta that track your activity on our Website and across other websites that you may visit. Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.
Website Analytics programs
This Website uses Google Analytics 4 to collect event-based information about you and your behaviours across different websites, apps, devices and sessions. Events that are tracked include pageviews, clicks, video plays, and downloads. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Children's privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under the age of majority in their jurisdiction of residence send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
The rights of Canadian residents
The residents of Canada have the following rights with regard to their personal information:
- Access. The right to access the personal information that we have collected about you and to receive an accounting of its use and disclosure;
- Rectification of information. You have the right to request that we amend any of the information that we have collected on you provided that you can demonstrate the information is inaccurate or incomplete;
- Withdrawal of consent. You have the right to withdraw your consent to the collection, use and disclosure of your information, subject to legal and contractual restrictions;
- Lodge a complaint. You have the right to lodge a complaint regarding our collection, sharing and processing of information with competent authorities in the proper jurisdiction.
Exercising your rights
Residents of Canada may exercise the rights specified above by submitting a written request to the person accountable for our privacy practices and policies, whose contact information is below.
We will need to verify your identity prior to our fulfilling your request. To verify your identity, you will need to provide us with the following information with your request:
- Name;
- Postal / Shipping address;
- Billing address;
- Phone number;
- Email address;
- Government-issued photo identification.
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to an additional 30 days). We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.
Accountability
The following person is accountable and responsible for our privacy practices and procedures:
iCryo Canada
Master Franchisor
301-7845 Boul Tachereau Brossard QC, J4Y 1A4
450-445-6066
info@icryocanada.com
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this page or calling 1-800-282-1376.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Questions
If you have any questions about this Privacy Policy, please contact us at info@icryocanada.com.